Policies

SMS Messaging Privacy Policy

Doorman Service Co., LTD
Effective Date: January 1, 2025

Doorman Service Co., LTD ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Doorman Service Co., LTD collects and uses information about you in connection with our SMS text messaging program.

Information We Collect

When you interact with our SMS messaging program, we may collect:

• Your phone number
• Your consent to receive SMS messages
• Your name and basic contact information
• Details related to the service or quote you requested or received
• Your messaging history with us

How We Collect Your Information

We collect your information directly from you (for example, when you schedule or request service, request a quote, provide your number to our technician or staff, or text us first) or when you respond to our messages.

How We Use Your Information

We use your information to:

• Send SMS messages related to scheduled or performed services and requested quotes
• Confirm appointments and provide job or service status updates
• Respond to messages you send us, including HELP and STOP requests
• Operate, maintain, and improve our business and customer service

SMS Registration and Data Sharing

• Consumer data will not be transferred to external organizations for SMS registration purposes.
• We do not sell, rent, share or transfer consumer data to external organizations except as required to provide the messaging service or as required by law.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's terms and your plan.

Consent and Opt-Out

You can opt out of receiving SMS messages at any time by replying "STOP" or "Opt Out" to any message we send you. See our Terms and Conditions (https://doormanservice.com/terms-and-conditions/) for additional information about the opt-out process.

No Sharing of SMS Data for Marketing

We do not share your phone number, SMS consent, or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

Data Security

We maintain appropriate safeguards to protect user data and to prevent unauthorized access, use, or disclosure.

Updates to This Policy

We may periodically update this Privacy Policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

Contact Information for Privacy Questions and Requests

Contact Doorman Service Co.: If you have any questions about this SMS Program, our Privacy Policy, or our data practices, a clear consumer contact method is provided on our website, https://doormanservice.com

You may also reach us using any of the following options:

• If you need assistance, reply with "HELP" for support.
• Email us: doorman@doormanservice.com
• Phone Support: 253-859-2318